LIME ENERGY SERVICES CO.
ONLINE PAYMENT TERMS AND CONDITIONS
Your use of the Lime Payment Processing portal
(the “Portal”) is subject to the following Terms and Conditions. You should not continue if you do not agree
to these Terms and Conditions. By
continuing, you will electronically sign and agree to these Terms and
Terms and Conditions apply with respect to one-time and recurring payments made
online using the Lime Payment Processing portal (the "Portal”). The Portal
allows online payments of current and past-due Lime Energy Services Co.
(“Lime”) bills, on a one-time or recurring basis from a Customer’s deposit
account at a bank, credit union, or other financial institution (“Bank”). These terms supplement Lime’s Website Terms &
Conditions and any other agreements or terms between Customer and
Those who choose
to make online Bill Payments by enrolling a Bank account, credit card, or debit
card will be transferred from the Lime Website to the Website of Lime's Bank
account, credit card, and debit card billing provider. Transactions using a
Bank account, credit card, or debit card will be governed by the terms and
conditions applicable to the billing provider’s website, and may incur a fee.
consists of two parts: (i) the Portal that allows a Customer to activate a
Portal account, and (ii) a Portal invoice payment program that allows a user to
make a payment on Customer’s account.
These Terms and Conditions do not vary the terms of the other Agreements
between Customer and Lime and all obligations of Customer set forth in those
Agreements will remain, regardless of Customer’s election to use the Portal. By activating a full-featured Portal account,
Customer will be able to save Customer’s payment information for future
A RETURNED PAYMENT FEE OF $50.00 WILL BE
CHARGED IF ANY PAYMENT IS RETURNED AS UNPAID, DISHONORED, OR DUE TO
refer to the agreements between Customer and Lime and includes (as applicable) the terms of the
Project Proposal, the Program Participation Agreement (including any payment
plan terms), the Energy Savings Agreement, and the associated Project
Completion Form (which incorporate any change orders or changes incorporated in
the Project Completion Form).
"Bill Payment" refers to a
payment initiated by a Customer or User through Lime's Portal.
"Billing Account" means a
Lime Customer account for energy efficiency services as to which a Customer
authorizes a Bill Payment to be made electronically.
"Business Day" refers to any
day other than a Saturday, Sunday, Federal Reserve holiday, or a day when a
bank or financial institution in which a Payment Account has been established
is authorized by a regulatory authority not to be open for business.
means a Lime Customer that has a Billing Account for Lime’s services.
"Due Date" refers to the date
when a Bill Payment is due, as set forth on an invoice presented by Lime, but
does not include any days of grace.
"Payee" refers to Lime.
"Payment Account" means the
deposit account, debit card, or credit card designated by a Customer from which
a Bill Payment is debited.
refers to the information (including but not limited to the Payee's name, an
identification number for Customer or Customer’s project, Billing Account
number, Payment Account number, and Scheduled Payment Date) provided to Lime by
a Customer for the purpose of authorizing a Bill Payment to be debited from a
Payment Account and paid directly or indirectly to Lime for credit to a Billing
has the meaning set forth in the first paragraph of these Terms and Conditions
"Scheduled Payment" refers to
each Bill Payment scheduled by a Customer through the Portal.
"Scheduled Payment Date"
refers to the Business Day on which a Scheduled Payment is scheduled by a
Customer to be posted to the Customer's Billing Account. Lime's Portal will
only allow a Customer to set a Scheduled Payment Date that falls on a Business
Day. A Bill Payment cannot generally be scheduled to occur later than the Due
Date for such payment.
and Conditions” means this agreement including all terms and conditions
contained herein, as they may be updated from time-to-time.
means the individual or entity that accesses this website and provides the
Payment Authorization to debit a Payment Account for payment of a Billing
2. Activation and
De-Activation of the Portal
The Portal may be
used to make a Bill Payment immediately or on a future Scheduled Payment Date
for services and products provided by Lime and for which Customer owes Lime as
provided in various Agreements. Upon activation or use of the Portal by a
Customer, the Customer's Billing Account will be immediately available to
receive Bill Payments authorized by the Customer, so long as the Billing
Account is valid. At this time, there is no fee for activation, de-activation
or use of the Portal or for one-time Bill Payments made to a Customer's Payment
Account. The Portal requires that each Bill Payment be scheduled and made
separately, and may not be used to authorize automatically recurring payments
except as set forth herein. A Customer wishing to authorize automatic recurring
payments should enroll in Lime's recurring payment plan (“RPP”). Information
about the RPP is available on the Lime Website and in Section 11 of this
A Customer is not
required to use the Portal but may use the service from time to time by
following the procedures to do so on the Lime Website, www.paylime.com.
A Customer may change or delete an existing Payment Account designation on the
Lime Website by selecting the "Edit" or "Remove" links on
the Stored Payment Methods screen, deleting existing Payment Account
information, and choosing whether to enter new Payment Account information. In
the event a Customer chooses not to use Lime's Portal, it remains Customer’s
sole responsibility to make all invoice payments due to Lime on a timely basis.
IF YOU ELECT TO TERMINATE A
PAYMENT AUTHORIZATION WITHOUT PROVIDING UPDATED PAYMENT INFORMATION TO LIME,
YOU WILL BE IMMEDIATELY INVOICED FOR THE LUMP SUM PAYMENT AMOUNT SHOWN IN THE
AGREEMENTS, LESS ANY AMOUNTS YOU PREVIOUSLY PAID.
Lime will have no
responsibility for the cancellation of an electronic Bill Payment or for the
mailing or other presentment of an invoice, when such Bill Payment is already
in the process of being made pursuant to a Payment Authorization in effect at
the time a Customer requests that the Bill Payment be cancelled.
Invoices that a Customer
chooses to pay by ACH, debit card, or credit card through the Portal will be
processed through Lime's processing services provider’s Website, and fees may
apply. A Customer wishing to make online bill payments will be routed by a link
from Lime's Website to the payment processor Website, where such card
payment(s) will be initiated and processed pursuant to the terms, conditions,
and policies established by payment processor, and will be subject to standard
Customer charges agreed upon by payment processor and Lime with respect to such
The Portal offers
the Customer the choice of a "one-time” or a "recurring payment"
for Bill Payments made from a Payment Account.
Lime may limit or restrict the amounts of a Payment Authorization or the
Billing Account to which it may be applied.
In such circumstances, Lime will provide Customer or User with this
information at the time that Customer or User attempts to initiate a Payment
Authorization. The one-time and
recurring payment features are available to pay amounts that are owed for
services that are posted to the Billing Account, as well as amounts that the
User may owe for fees, charges, or additional products.
payment feature allows a Customer to make a Bill Payment and have it posted to
the Customer's Billing Account on the same day, so long as the Customer's
Payment Authorization is received by Lime before 6:00 p.m. ET, each day.
Payment Authorizations received by Lime after 6:00 p.m. ET, will be posted to
the Customer's Billing Account on the next day. The Customer's Payment Account
could be debited immediately following the submission of the payment. Customer should have available funds in the
Payment Account immediately to cover the payment. It can take up to four (4) days for a payment
to process against the Payment Account.
The Customer is responsible for maintaining available funds in the
Payment Account at all times until debited by Lime.
The RPP feature,
described in Section 11, allows a Customer to schedule a Bill Payment for future
date(s). Using this feature, a Customer may enter a Payment Authorization to
set a series of future Bill Payments. Bill Payments made using the RPP feature
are posted to the Customer's Billing Account on the dates established, and the
Customer's Payment Account may be debited on the dates set forth in the
recurring payments authorization. It can
take up to four (4) days from each date established under the RPP feature for a
payment to process against the Payment Account and Customer is responsible for
maintaining available funds in the Payment Account at all times until debited
If a Bill Payment
fails to clear a Customer's Payment Account for any reason after being posted
to the Customer's Billing Account, the credit to the Billing Account will be
reversed and the Customer may be subject to a return payment fee, a late
charge, or other possible consequences for non-payment, including but not
limited to being refused use of the Portal and having the Customer’s Lime’s
services suspended. To avoid late charges or other possible consequences for
non-payment or late payment, a Customer must use the Portal in a timely manner
so that a Bill Payment is posted to the appropriate Billing Account no later
than the Due Date for the Bill Payment being authorized, as shown on the Customer's
Users agree that if there are insufficient funds ("NSF") in in the
Payment Account to cover a requested Payment Authorization, or if the financial
institution maintaining the Payment Account rejects a debit for any reason, the
payment will be cancelled and the Payment Authorization will be reversed to the
extent permitted by law. If this occurs, User and Customer, in addition to any
fees that they may owe to Lime, may also be liable for any fees charged by the
financial institution where the Payment Account is maintained.
circumstances beyond the control of Lime, the receipt by Lime of a Payment
Authorization or Bill Payment, or the posting of a Bill Payment to the
Customer's Billing Account, may be delayed until after the Due Date. If receipt
by Lime of such a delayed Bill Payment or a delay in posting a Bill Payment to
a Billing Account occurs, Lime will refund any applicable late fee and suspend
any other consequences resulting from such delay if, but only if, the sole
cause of the delay is within the control of Lime or its vendors, the Bill
Payment was properly and timely authorized and scheduled by the Customer in accordance
with all terms, conditions, and policies applicable to use of the Portal, and
absent the error the payment would have been posted to the Customer's Billing
Account on or prior to the Due Date and paid through the Customer’s Payment
and Remittance of Payments
Issuance to Lime
of a Payment Authorization constitutes the Customer's authorization for a Bill
Payment to be made by electronically debiting the Customer's Payment Account.
Lime will debit such Payment Account so that Lime will receive the Bill Payment
on, or as close as reasonably possible to, the Scheduled Payment Date designated
by the Customer. The Customer's designation of a Payment Account to be debited
to make a Bill Payment constitutes a representation that the Customer has all
necessary legal authority to draw upon, and to direct that the Bill Payment be
debited from, such Payment Account. Use of the Portal further constitutes the
Customer's authority for Lime or its agent(s) or vendor(s) to credit the
designated Payment Account for any erroneous debits or charges made to such
Lime does not
control, and shall have no responsibility with respect to, the processing of
electronic check, credit or debit card payments by payment processor. All such
payments processed by payment processor are subject to the terms, conditions,
and policies applicable with respect to the payment processor Website, and a
standard fee in an amount agreed to and approved by Lime may be charged by
payment processor for each invoice paid or Bill Payment. Customer acknowledges
that no identity verification can be provided with respect to the use of
electronic check, credit or debit cards to make Bill Payments, and agrees that
the risk of unauthorized use shall not be borne by Lime or its agent(s) or
Lime's ability to
accept a request for cancellation of a Bill Payment will depend upon the
timeliness of the request and whether the Bill Payment has already been entered
into and/or cleared through the electronic payment process. After a Customer's
Bill Payment has been scheduled and the process for debiting a Payment Account
has begun, it cannot be cancelled by Lime, and the Customer's only recourse is
to seek the entry of a stop payment order by the Customer's Bank. Lime will
make reasonable efforts to stop Bill Payments cancelled by a Customer when such
cancellation is received by Lime before 1:00 pm ET, on the same day the Payment
Authorization has been received by Lime. Although Lime will use reasonable
efforts to respond to a request to cancel a Bill Payment, Lime can provide no
assurance to Customer that a cancellation can be accomplished and will have no
liability with respect thereto. In the event a Bill Payment is canceled, the
Customer will be responsible for payment of any charges imposed by a depository
institution in connection with the stop payment order and for making
alternative arrangements to pay the Customer's utility bill in a timely manner.
As referred to above, late charges and other consequences can follow from a
failure to keep the Customer's Billing Account current and in good standing.
All stop payment
requests with regard to any invoice payment made online by electronic check,
credit, or debit card should be made to the Customer's financial institution,
credit or debit card issuer, or the payment processor, and will be governed by
all terms, conditions, and policies relating to such payments, including the
imposition of charges with respect thereto. Lime will have no liability with
respect to stop payment requests for Bill Payments made by electronic check,
credit or debit card, or with respect to charges imposed for any such stop
IF YOU ELECT TO TERMINATE A
PAYMENT AUTHORIZATION WITHOUT PROVIDING UPDATED PAYMENT INFORMATION TO LIME
THROUGH THE PORTAL, YOU WILL BE IMMEDIATELY INVOICED FOR THE LUMP SUM PAYMENT
AMOUNT SHOWN IN THE AGREEMENTS, LESS ANY AMOUNTS YOU PREVIOUSLY PAID.
Lime will use
reasonable efforts to execute in a timely and proper manner all Payment
Authorizations for Bill Payments to be made from a Payment Account through the
Portal. However, neither Lime nor its agents or vendors shall have any
liability to Customer for the failure of any Bill Payment to be made in a
proper and timely manner, where the cause of such failure arises from any one
or more of the following: (1) insufficient funds in a Customer's designated
Payment Account, (2) an insufficient unused credit limit on a credit card or an
insufficient account balance for a debit card charge designated by a Customer
for payment of a utility bill through payment processor, (3) an incorrect or
incomplete Payment Authorization provided to Lime, including but not limited to
an incorrect or incomplete name, address, phone number, or e-mail address, or
incorrect Billing Account or Payment Account information, (4) any circumstance
beyond the reasonable control of Lime, its agent(s), or its vendor(s)
including, but not limited to, flood, fire, failure or malfunction of computers
or computer networks or the Internet, interruption of communication facilities,
security breach, labor difficulties, terrorism, war, or any other force
majeure event(s) beyond the reasonable control of Lime that would normally
be an acceptable legal excuse or defense for non-performance of a contractual
obligation, (5) or any other cause that is not the result of the gross
negligence, or willful or unlawful misconduct, of Lime. Notwithstanding the
foregoing, if Lime is solely responsible for causing an incorrect amount of
funds to be debited from a Customer's Payment Account, executes a Bill Payment
transaction that contravenes a Customer's valid Payment Authorization made in
accordance with terms, conditions, and policies applicable to the use of the
Portal, or otherwise causes the misdirection or misapplication of a Bill
Payment made pursuant to a Customer's valid Payment Authorization in accordance
with terms, conditions, and policies applicable to the use of the Portal, the
sole liability of Lime with respect thereto shall be to correct such
misdirected or misapplied Bill Payment by crediting the funds to the
appropriate Billing Account or, if applicable, crediting funds back to the
Customer's Payment Account. Other responsibilities and rights of Lime are
described throughout these Terms and Conditions and in the Website Terms and
Conditions. Lime shall have no responsibilities, either express or implied,
with respect to the Portal, except as expressly set forth in the terms,
conditions, and policies applicable thereto. Lime reserves the right,
exercisable in its discretion, to select the method by which Bill Payments are
electronically debited from a Payment Account. Under no circumstances shall
Lime, its agent(s), or its vendor(s) be liable for indirect, special, or
It is always the
responsibility of the Customer of the Portal to contact Lime directly if the
Customer does not receive their billing statements either electronically, by
mail, or otherwise, or if any electronic Bill Payment transaction initiated by
such Customer shall have failed or not been processed in a timely and accurate
It is the responsibility
of each Customer of the Portal to review such Customer's bills for utility
services in a timely manner and to bring any errors, omissions, or questions to
Lime's attention. Suspected errors or omissions in a Customer's utility bill or
questions about the Portal or any failed electronic Bill Payment should be
directed promptly to Lime Customer Service in one of the following ways:
Lime Customer Service at firstname.lastname@example.org
Lime Customer Service at 1-833-PAY-LIME or (1-833-729-5463) during normal
Customer service hours (9:00 a.m. ET to 5:00 p.m. ET, each Business Day)
to Lime Customer Service at:
Accounts Receivable Department
Mulberry Street, 4 Gateway Center, 4th Floor
RESOLUTION: In case of errors or omissions, please contact Lime immediately.
You will receive
a receipt for each payment made through the Portal. Your periodic statement from your Bank or
card issuer that holds your Payment Account will show your payments. You should always save your receipts. If you suspect an error or have any
questions, you should contact Lime immediately.
Lime must hear from Customer no later than sixty (60) days following the
date on which the suspected problem or error appeared. In reporting any
suspected billing error or omission, Customer should be prepared to provide:
name and address,
description of the suspected error or omission, failed electronic Bill Payment,
or question about which the Customer is contacting Lime, and
amount of any such suspected error or Bill Payment failure.
If a Customer
contacts Lime by telephone, Lime reserves the right to require that any
question, suspected error or omission, or Bill Payment failure described by the
Customer be submitted to Lime in written form within ten (10) days after the
Customer has contacted Lime. Lime will make every effort to respond to
questions and advise the Customer within ten (10) days of any actions to be
taken in regard to suspected billing errors or omissions, or Bill Payment
failures. For new accounts, Lime may take up to twenty (20) days to respond to
questions and advise the Customer of any actions to be taken in regard to
suspected billing errors or omissions, or Bill Payment failures. If Lime
determines that there was no error, Lime will provide Customer with a written
explanation. Customer may request copies of any documents that Lime used in its
investigation. The process for addressing questions and suspected billing
errors or omissions, or Bill Payment failures, with respect to a particular
Billing Account may be governed by the utility regulatory statutes, regulations,
rules, and/or procedures of the jurisdiction where utility service was provided
for that Billing Account.
A Customer of the
Portal must establish and maintain such Customer’s names and passwords for the
use of such service, and are responsible for any action or inaction on their
part that compromises the security of such Customer name or password or any
other confidential Customer information. A Customer of the Portal agrees not to
give or make available to any unauthorized individual such Customer’s names,
passwords, or any other confidential Customer information by means of which any
such unauthorized person might access a Customer's Billing Account or personal
information. A Customer of the Portal also agrees that he or she will not make
use of someone else's Customer name, password, Billing Account number, or other
personal information to gain unauthorized access to another Customer's Payment
Account, Billing Account, or personal information. Any Customer who believes
that his or her Customer name, password, or other personal information has been
lost or stolen, or that someone is or may be attempting to access such
Customer's Billing Account or Payment Account without authorization, should
notify Lime Customer Service immediately by calling 1-833-PAY-LIME
(1-833-933-729-5463) during normal Customer service hours (between 9:00 a.m. ET
and 5:00 p.m. ET, each Business Day). Lime reserves the right, in its sole
discretion, to accept or deny any Customer's request to activate and make use
of the Portal.
EXCLUSION OF WARRANTIES
THE PORTAL IS
PROVIDED SOLELY AT THE DISCRETION OF LIME AND IS PROVIDED "AS IS" AND
WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE. LIME OFFERS NO
WARRANTY THAT THE PORTAL SERVICE WILL BE AVAILABLE OR OPERATE ERROR FREE.
LIME WILL BE
RESPONSIBLE FOR ACTING ONLY ON THOSE INSTRUCTIONS THAT ARE PROPERLY TRANSMITTED
THROUGH THIS WEBSITE AND ACTUALLY RECEIVED BY LIME, AND DOES NOT ASSUME
RESPONSIBILITY FOR MALFUNCTIONS IN COMMUNICATIONS FACILITIES NOT UNDER ITS SOLE
CONTROL THAT MAY AFFECT THE ACCURACY OR TIMELINESS OF SUCH TRANSMISSIONS. LIME
IS NOT RESPONSIBLE FOR ANY LOSSES OR DELAYS IN TRANSMISSION OF INSTRUCTIONS
ARISING OUT OF THE USE OF ANY INTERNET ACCESS SERVICE PROVIDER OR CAUSED BY ANY
BROWSER OR OTHER SOFTWARE OR OTHER CIRCUMSTANCES BEYOND ITS SOLE CONTROL. LIME
IS NOT RESPONSIBLE SHOULD CUSTOMER OR USER PROVIDE INCORRECT INFORMATION OR IF
CUSTOMER’S OR USER’S PAYMENT INSTRUCTIONS ARE NOT GIVEN SUFFICIENTLY IN ADVANCE
TO ALLOW LIME TO ACT ON THE INSTRUCTIONS OR PAYMENT AUTHORIZATIONS CUSTOMER OR
USER HAS INPUT.
Alteration and Termination of Portal
These Terms and
Conditions may be altered or amended by Lime at any time in its sole
discretion. In such event, notice of such alteration(s) or amendment(s) will be
provided to the Customer electronically on the Lime Website or by e-mail. Any
use of the Portal by a Customer after the giving of such notice shall
constitute such Customer's agreement to such alteration or amendment. Use of
the Portal constitutes a Customer's authorization for all notices under the
service to be sent or posted electronically. Any such notice shall be deemed
received by the Customer when electronically sent or posted by Lime.
Lime, in its sole
discretion, may make modifications to, limit access to, or terminate the Portal
at any time and for any reason without liability to any Customer or third
10. ESign Act Consent and Consent to Receive
At Lime, we want
to ensure you have all of the information you need to manage your invoices and
payment options effectively. Our goal is to provide you with as many options as
possible for receiving your invoices and other information about your
account. We are required by law to give
you certain information “in writing,” which means you are entitled to receive
it on paper. We may provide this information to you electronically, instead,
with your prior consent. We also need your general consent to use electronic
records and signatures in our relationship with you. So, before you use our
online services, you must review and consent to the terms outlined below.
In this consent:
"us," "our" and "Lime" means Lime Energy Services Co.
“You” and “your”
means the person giving this consent, and also each additional Customer
receiving services from Lime, and any user identified in the enrollment
information for Products and services you apply for, use or access.
means each disclosure, notice, agreement, fee schedule, statement, record,
document, and other information we provide to you, or that you sign or submit
or agree to at our request.
means each and every product and service we offer that you apply for, use,
administer or access using the Internet, a website, email, messaging services
(including text messaging) and/or software applications (including applications
for mobile or hand-held devices), either now or in the future.
each and every account, product or service we offer that you apply for, own,
use, administer or access, either now or in the future. Products include the
Lime Website, as well as any payment functions or services offered through the
“include" and "including," when used at the beginning of a list
of one or more items, indicates that the list contains examples – the list is
not exclusive or exhaustive, and the items in the list are only illustrations.
They are not the only possible items that could appear in the list.
Your consent to use electronic records
and signatures; Choosing to receive Communications electronically or in
writing; Certain information must still be provided in writing.
In our sole discretion, the Communications we provide to you, or
that you sign or agree to at our request, may be in electronic form
(“Electronic Records”). We may also use electronic signatures and obtain them
from you as part of our transactions with you.
Electronic Records may be delivered to you in a variety of ways.
These various delivery methods are described in our Website General Terms &
Conditions, the Terms and Conditions applicable to the payment Portal, and in
other agreements we may have with you from time to time. In some cases, you
will be able to choose whether to receive certain Communications
electronically, or on paper, or both. We will provide you with instructions on
how to make those choices when they are available.
We may always, in our sole discretion, provide you with any
Communication in writing, even if you have chosen to receive it electronically.
Sometimes the law, or our agreement with you, requires you to give
us a written notice. You must still provide these notices to us on paper,
unless we specifically tell you in another Communication how you may deliver
that notice to us electronically.
There may be certain Communications that by law we are not
permitted to deliver to you electronically, even with your consent. So long as
required by law, we will continue to deliver those Communications to you in
writing. However, if the law changes in the future and permits any of those
Communications to be delivered as Electronic Records, this consent will
automatically cover those Communications as well.
Your option to receive paper copies.
If we provide Electronic Records to you, and you want a paper
copy, you may contact Lime and request a paper version. You will find the
appropriate contact information on your billing statement or in the related
Your consent covers all Lime Products;
Your consent covers all Communications relating to any Lime
Products. Your consent remains in effect until you give us notice that you are
From time to time, you may seek to obtain a new Product from us.
When you do, we may remind you that you have already given us your consent to
use Electronic Records and signatures. If you decide not to use Electronic
Records and signatures in connection with the new product or service, your
decision does not mean you have withdrawn this consent for any other Product.
You may withdraw your consent at any time;
Consequences of withdrawing consent; How to give notice of withdrawal.
You have the right to withdraw your consent at any time. Please be
aware, however, that withdrawal of consent may result in the termination of:
your access to
access the Lime Portal, or
your ability to
use certain Lime Products.
Your withdrawal of consent will become
effective after we have had a reasonable opportunity to act upon it.
If you are receiving online or
electronic invoices, the termination will cause paper invoices to be mailed to
you via the U.S. Postal Service or other courier. Please refer to the
applicable agreement for any fee that may apply. To withdraw your consent, you must contact
Lime at (833-PAY-LIME) or (833-729-5463) or change your preference through the
Lime Website and Portal.
You must keep your email or electronic
address current with us.
You must promptly notify us of any change in your email or other
electronic address. You may change the email address on record for you by
contacting Lime at (833-PAY-LIME) or (833-729-5463) or modifying your email
address within the Portal. If you have given us another type of electronic
address, such as an electronic address or mobile phone number for SMS text
messages, you may change that address by going to the account management page
for each Product you have linked to that address. There may be other, special
Products for which we provide separate instructions to update your email or
other electronic address.
Hardware and software you will need.
To receive Electronic Records, you must have access to:
a Current Version
(defined below) of an Internet browser we support,
a connection to
a Current Version
of a program that accurately reads and displays PDF files (such as Adobe
Acrobat Reader), and
a computer and an
operating system capable of supporting all of the above.
You will also need a printer if you
wish to print out and retain records on paper, and electronic storage if you
wish to retain records in electronic form. You must also have an active email
By “Current Version,” we mean a
version of the software that is currently being supported by its publisher. We
currently support the following Internet browsers and you will generally need
the latest release of each browser to access the Lime Products: Internet
Explorer, Chrome, and Firefox.
From time to time, we may offer
services or features that require that your Internet browser be configured in a
detect that your Internet browser is not properly configured, we will provide
you with a notice and advice on how to update your configuration.
We reserve the right to discontinue
support of a Current Version of software or a particular Internet browser if,
in our sole opinion, it suffers from a security flaw or other flaw that makes
it unsuitable for use with our online or mobile Products, including MyLime.
Changes to hardware or software
If our hardware or software requirements change, and that change
would create a material risk that you would not be able to access or retain
your Electronic Records, we will give you notice of the revised hardware or
software requirements. Continuing to use Electronic Services after receiving
notice of the change is reaffirmation of your consent.
Your enrollment in Electronic Services
using our equipment.
If you enroll for an Electronic Service through a representative
or using Lime’s equipment/tables/devices, your enrollment may not be complete
until you take additional action. We will advise you, at the time of your
enrollment, of any additional action you must take. If you take the required
action, it is an affirmation of your consent to use electronic records and
signatures under the terms of this ESign Act Consent and Consent to Receive
Communications in languages other than
Please note, we may be unable to fulfill and service Lime Products
in a language other than English. Future
Communications may be in English only. If you are not fluent in English, you
should consider obtaining the services of an interpreter or taking other steps
to ensure you understand the transaction before entering into it and to explain
any future Communications in English.
Your representations to Lime.
By providing your consent, you are also confirming that you have
the hardware and software described above, that you are able to receive and
review electronic records, and that you have an active email account. You are
also confirming that you are authorized to, and do, consent on behalf of the
Customer and other Users of the online and mobile Products and services.
11. Terms Specific to Recurring Payment
Lime's RPP feature allows users to authorize Bill Payments to be
made, on a recurring basis for each payment due under a payment plan and other
fees or charges authorized to be added to the user’s Billing Account. There is
no fee for enrollment in or dis-enrollment from the RPP or for Bill Payments
made by drafting a Payment Account. Enrollment in the RPP constitutes
authorization for Lime to debit a Payment Account for the amount of each
scheduled payment presented to the Customer and to credit the payment to a
Billing Account. Upon enrolling in the RPP, the enrollee's Bill Payments will
be made on an ongoing basis by drafting a Payment Account beginning on the due
date of the second Bill Payment that comes due after enrollment and continuing
until such time as enrollment in the RPP is terminated. Enrollment will not
permit a Customer's then current invoice to be paid by the RPP; but payment of
the invoice or scheduled payment after the date of enrollment will be made
through the RPP. Customer can examine his or her invoices or payment plan
agreements to determine if they are to be paid by automatic bank draft. IT CAN
TAKE UP TO SIXTY DAYS FOR YOUR RPP TO BECOME EFFECTIVE. YOU SHOULD ALWAYS CONSULT YOUR INVOICES TO
DETERMINE IF RECURRING PAYMENTS ARE ACTIVE FOR THE NEXT PAYMENT.
Once a Customer is enrolled in the RPP, if that Customer's Bill
Payment cannot be completed due to insufficient funds in the Payment Account or
for any other reason on two occasions within a twelve-month period, the
Customer may be dis-enrolled from the Program and no electronic payments or
checks will be accepted from that Customer during the ensuing twelve-month
period. All amounts due under the
Agreement between Customer and Lime will remain due. Customer must continue making all payments
for all amounts due under the Agreements by the dates agreed in those
Customer may delete their Payment Account designation on the Lime
Website by going to the “Contact Us” link and requesting the deletion of the
existing Payment Account information. Deletion of Payment Account information
from the Portal alone, without specifically requesting the termination of
recurring payments, will not constitute dis-enrollment from the RPP. Customer may also contact Lime Customer
Service directly by telephone at 1-833-PAY-LIME or 1-833-729-5463 during normal
customer service hours (Business Days between the hours of 9:00 a.m. ET and 5:00
p.m. ET) to dis-enroll from the RPP. In the event a Customer becomes
dis-enrolled for any reason from the RPP, it is the sole responsibility of the
Customer to make all required payments due to Lime on a timely basis. Lime
shall have no responsibility for stopping a Bill Payment by automatic bank
draft or for the mailing or other presentment of a paper invoice, when such
Bill Payment is already in the process of being made through a previously
authorized automatic payment at the time a User requests that the Bill Payment
be stopped or becomes dis-enrolled from the RPP.